Frequently Asked Questions
Everything you need to know about shopping for your home at New in.
How long will it take for my furniture to be delivered?
Standard delivery for smaller home decor items typically takes 3-5 business days. For larger furniture pieces, our white-glove delivery service usually arrives within 7-14 business days, depending on your location.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged or defective.
Do you offer assembly services for large items?
Yes, we offer professional assembly for an additional fee at checkout. If you select our 'Room of Choice' delivery, our team will handle the full setup and removal of all packaging materials.
How can I track my order status?
Once your order is dispatched, you will receive an email confirmation with a tracking link. You can also log into your 'New in' account to view real-time updates on your shipment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger home investments.
Are your wood products sustainably sourced?
At New in, we prioritize the planet. 80% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure durability and environmental responsibility.